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Posted Thursday, June 30, 2011
In-N-Out Burger, Chick Fil-A, and Papa Murphy’s Take ‘N’ Bake Pizza top their categories
Yonkers, NY — McDonald’s popular slogan may be "lovin it" but consumers beg to differ, the fast food icon was joined by Burger King, KFC and Taco Bell among the lower ranked chains in Consumer Reports first ever major fast food ratings.
The survey, based on responses from 36,733 subscribers who made more than 98,000 visits to 53 fast-food chains revealed that readers found them to offer uninspiring food, only so-so service. Other major chains with relatively low scores: sandwich shops Arby’s and Quiznos and pizza joints Domino’s and Pizza Hut.
“Chains like McDonald’s and Taco Bell boast supersized values, but consumers don’t necessarily think they offer much bang for the buck,” said Tod Marks, Senior Projects Editor, Consumer Reports. “Fifty four percent of our subscribers cited low prices as a reason for picking a particular fast-food restaurant.”
The full results of the story are available at ConsumerReports.org on June 30th and in the August issue of the magazine on newsstands July 5th.
By contrast, CR’s survey revealed good deals and even better meals at dozens of ever-present fast-food restaurants. Consumer Reports readers gave 21 of the 53 chains high marks for food. Among the winners:
Other Key Findings:
Diners want better food. Many restaurants scored higher for service—specifically, speed and politeness—than for food. At chains with the highest scores for food, 42 to 54 percent of patrons called the fare excellent, but at Burger King, KFC, McDonald’s, and Taco Bell, no more than 11 percent of patrons did. In fact, 15 to 19 percent of respondents who ate at one of those chains thought the food was fair, poor, or very poor. At Sbarro, an Italian chain, 27 percent of patrons judged the food fair, poor, or very poor.
Diners want a better experience. Whether they ordered cafeteria-style, at a counter, or at a drive-thru, or had food delivered, readers were much less pleased overall with fast-food restaurants than with casual full-service eateries like Cracker Barrel, Outback Steakhouse, and Red Lobster. Sixty percent of respondents said they were completely or very satisfied with their fast-food dining experiences vs. 68 percent of casual-restaurant patrons.
For the complete ratings of 53 popular fast-food quick-service chains, to find out which chains offer the best food according to Consumer Reports readers, or to learn more about survey results, visit ConsumerReports.org starting June 30th, or pick up a copy of August issue of Consumer Reports wherever magazines are sold.
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