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CenturyLink has been a nightmare from day one

By Jane Mann
Posted Friday, June 17, 2011

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Pittsboro, NC - I cannot bite my tongue any longer. We have lived in Chatham County less than year. Our only choice was CenturyLink. Never heard of them, but no choice. They were nightmare from day one.

We had never, ever seen a service tech, phone customer service is incompetent, it's always your fault, or your outage is isolated only you. Then I find out half of Pittsboro was without service. We had internet and phone outages weekly. They'd tell me to take a screwdriver and go take box apart on outside of my house and plug in a corded phone to test.

How many companies want you messing with their boxes? One morning, it was like Christmas. A tag was on my front door that TWC was coming into our small neighborhood. I didn't appreciate them when I had them. Next problem, getting rid of Century Link. They stopped my internet early, so I lost all my email. They came up with charges you wouldn't believe. Charged us a breaking contract early fee, when we never signed a contract. Our service with them ended last Dec. 4, but we were getting bills for 4 months, being turned over to pre-collection.

The funny thing is, during one of our many phone calls to them, they ended up sending us check, yet pre-collection still called us. I turned it over to BBB and it was resolved in a week. But, they won't come and take their boxes from my house, in case if I sell my house, next buyer wants them. Like that will happen? When we have house painted, the boxes are coming down.

Good luck.

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CenturyLink has been a nightmare from day one

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