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Chatham County needs more residents to complete service survey

Posted Friday, April 15, 2011

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Pittsboro, NC - Very few residents have completed an online survey provided by the Chatham County Manager’s Office, so the deadline has been extended to May 1, 2011. The survey gives residents an opportunity to provide valuable feedback on customer service experiences with county departments in the past year, but also asks them to identify how they prefer to get information on county government. Without sufficient participation in the survey, Chatham County will not be able to use the survey results.

“We received a huge amount of survey responses two years ago, so we are disappointed in the number of online surveys completed this round,” said County Manager Charlie Horne. “The county initiated this survey primarily to get feedback on customer service so that we can make improvements as needed and to track progress every two years. Thanks to the initial survey response, we were able to confirm overall positive customer service, but we also made some needed adjustments in specific areas.”

This year, the survey also asks residents to identify the most useful ways for the county to communicate with residents. “We have implemented several new communication efforts over the past few years, but we are working with the Board of Commissioners on additional avenues of community outreach,” said Horne. “This survey question will help us identify options that should be a higher priority.”

Residents can access the online survey through May 1.

A direct link to the 2011 Chatham Community Survey will remain on the county website homepage at under Quick Links at the top right of the page. Anyone wanting a printed or emailed copy may contact Debra Henzey or 919-548-4662.

Due to the need for more responses, Chatham County will not be able to provide a summary of results until late June, after results are shared with county departments and the Board of Commissioners.

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Chatham County needs more residents to complete service survey

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