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Posted Friday, December 13, 2013
Amazon, Kmart, and United Airlines among those that make CR’s “Naughty” List; Lands’ End, Walmart, and Southwest Airlines play “Nice” in Fourth Annual Public Education Campaign
Yonkers, NY — Consumer Reports today unveiled its fourth annual Naughty & Nice List of company policies and practices. The list includes retailers, airlines, telecomm companies, and others that have been dinged for fees, fine print, or other punitive practices, or lauded for outstanding customer service or other customer-friendly policies.
The full Naughty & Nice Lists from this year, 2012, 2011 and 2010 are available online at www.ConsumerReports.org/CRNaughtyNice.
Although Consumer Reports cites companies by name, other businesses may engage in similar practices—for better or worse. And praise or blame for a specific policy doesn’t necessarily mean that CR gives a thumbs up or down to everything else that company does or the way it treats customers.
“It’s a hectic time of year when consumers are shopping freely for goods and services,” said Tod Marks, senior editor and resident shopping expert at Consumer Reports. “They’re vulnerable to sales pitches. The Naughty & Nice list is our way of encouraging Americans to be critical consumers. We want them to know they have choices.”
The Naughty & Nice Holiday List is based on input from Consumer Reports’ staffers who cover shopping, finance, electronics, and other focus areas and visitors to Consumer Reports’ Facebook page. Consumer Reports is asking everyone to join in on the conversation by submitting their Naughty & Nice nominee via Facebook and Twitter (#CRNaughtyNice).
Here are some of the companies (and their policies) that earned them a spot on the list:
For more about Consumer Reports’ 2013 Naughty & Nice list, visit www.ConsumerReports.org/CRNaughtyNice; and for information about finding the best holiday deals and expert advice on top products, check out Consumer Reports’ online holiday-shopping hub at www.ConsumerReports.org/holiday.
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